Incredible India Journey, incorporated in New Delhi as a Tour Operator.
Please read our terms and conditions carefully before you commit to a reservation with Incredible India Journey
TRIP RESERVATION/SUBSCRIPTION
How to ask for a quotation
To book a tailor-made or organized tour, the customer must contact Incredible India Journey by email or telephone. The customer will receive a proposal describing the tour description, package inclusions and exclusions, net price and payment terms.
The customer is encouraged to ask for changes in the proposal if it doesn’t meet his/her requirements or budget. He/she must also ask for any clarification, if necessary, to avoid misunderstandings.
HOW TO BOOK
Upon accepting the proposal, the customer will be asked:
1. to email each passenger’s passport copy and provide his/her identification and contact details.
2. to pay a down payment. In case payment is done by a third party by credit card, the credit card holder must also send an id proof.
3. to email the passengers’ arrival and departure flight details.
One invoice will be sent to each paying passenger.
The subscription to a trip is valid after Incredible India Journey has received an advance deposit. The payment must be finalized on or before due date.
LEGAL AND HEALTH REQUIREMENTS
The customer must check the legal and health requirements before traveling to India. Passengers must carry a valid passport with a visa delivered before departure by the Indian Embassy of their country of residence: currently only a very limited number of persons are entitled to visa on arrival in India.
1. PAYMENT
PRICE
The actual price of the trip is mentioned in the agreement issued in the customer’s name by Incredible India Journey. It can exceptionally be revised up in the event of variation of costs after the booking (fuel cost, local taxes…). In case of important fluctuations in exchange rates, the price quoted in a foreign currency (EUR, USD…) might also be revised up. The customer would immediately be informed.
METHODS OF PAYMENT
Remote payment: interbank transfer or online payment by credit or debit card.
Payment in Delhi office: cash, credit card and Traveler’s cheques (currencies: EUR, USD or INR).
The online payment gateway for Visa, Master Card and American Express is secured by Stripe and Razor pay, therefore Incredible India Journey cannot access any confidential financial information about its customers.
EXCHANGE RATE AND TRANSACTION FEES
Applicable exchange rate will be as on the day of transaction.
The customer is requested to bear all costs for interbank transfers (option OUR).
No extra fees are levied by Incredible India Journey for credit card payments. However, in case of foreign credit cards, the customer might notice a discrepancy between the billed amount and the amount actually debited from his account. This would be the result of fees levied by his/her own bank for international transactions, for which Incredible India Journey shall not be liable.
In case of discrepancy between the billed amount and the amount actually received by Incredible India Journey, we reserve the right to ask the customer to pay the difference.
2. TRAVEL DOCUMENTS DELIVERY
Before the trip starts, the customer will receive a firm booking confirmation, mentioning the name and contact details of the hotels, train and flight timings, etc.
Travel documents are delivered upon receipt of full payment.
They are directly handed over by Incredible India Journey or its appointees (guides, drivers…), otherwise sent by email.
If required, the documents will be couriered to the customer in India or in his/her country (and a notification will be emailed to the customer). In case the documents are not received in time, the customer has to inform Incredible India Journey as soon as possible so that Incredible India Journey can arrange duplicate documents.
3. MODIFICATION REQUESTED BY THE CUSTOMER
AMENDMENTS OR MODIFICATIONS OF TOUR
Before and during the tour, the customer can ask for changes in his program, for all or part of the tour booked. Incredible India Journey will check whether the changes are feasible and will estimate possible additional charges. If the customer agrees with the conditions, Incredible India Journey will quickly proceed with the changes.
MODIFICATION OF TRAVELERS’ NUMBER
In case some travelers withdraw from a group, they will be refunded the amount paid as described in the “cancellation” section, provided that the trip costs do not rise for the remaining travelers. Otherwise, the hike in trip costs resulting from the cancellation of some passengers from a group must be borne by the passengers cancelling their booking (so that the remaining confirmed passengers will not be affected).
In case new travelers want to join the trip, Incredible India Journey will check if services are still available for booking and will reconfirm the final price.
4. AMENDMENTS BY INCREDIBLE INDIA JOURNEY
If some services included in the price are not available at the time of booking (such as sold-out flight or hotel),Incredible India Journey will look for equivalent alternative solutions and inform the customer. If some solutions cost additional charges, Incredible India Journey will also reconfirm with the customer before booking.
Please read carefully our Liability section below. In case of changes beyond Incredible India Journey responsibility, Incredible India Journey will provide all assistance required and will Endeavour to minimize any inconvenience, but cannot however offer any compensation. Any additional charge which should result from such changes would be payable by the customer only.
for example, if a train is cancelled at the last minute Incredible India Journey will make necessary arrangements (hotel booking & transportation as required) but the cost must be borne by the customer. In cases of emergency Incredible India Journey may arrange an advance payment on behalf of the customer, who will be required to pay back to Incredible India Journey before the end of the trip.
5. METHODS OF PAYMENT (FOR REFUNDS):
for payments done by credit cards: the refund will be credited on your credit card. It might take up to ten working days.
for payments done by cash or bank transfers: the refund will be handed over by cash or transfer, depending on whether the customer is still in India or not. In case of transfer, please note that it might take some times due to the formalities which are required to transfer funds out of India.
6. LIABILITY
The Company cannot always control or prevent changes implemented by their suppliers. Incredible India Journey is not liable for amendment or cancellation of services by an airline, a railway or a boat transporter. Should a scheduled change occur Incredible India Journey will endeavor to minimize any inconvenience, but cannot however offer any compensation. Any additional charge which should result from such changes would be payable by the customer only.
If Incredible India Journey has to modify or interrupt a trip for legitimate reasons (of safety, security, weather or any other case of force majeure), the customer cannot claim for compensation of unused services.
7. CLAIMS
Any complaint regarding the trip must be notified immediately to Incredible India Journey by phone, so that the company can bring a solution to the problem. After the trip, claims can be sent by email and will be handled personally.
Incredible India Journey is subject to Indian laws and to the jurisdiction of New Delhi.
8. DISCLAIMER
Information contained on this website is provided in good faith, but Incredible India Journey makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, the content, materials or products included on this website. Except to the extent as provided by applicable law, Incredible India Journey disclaims all responsibility as to the information, content, materials or products arising from the use of this site, whether direct, indirect, consequential or otherwise.
9. INTELLECTUAL PROPERTY
The content of this website and of all documents generated by Incredible India Journey including texts, trademark, designs, files and arrangements are the intellectual property of their author Amit Kumar and cannot be used or reproduced without his explicit consent.